ADP is hiring a Full Level Tax Manager. In this position you will provide effective management of the Implementation Full Level Tax function within the region. The Regional Full Level Tax function is responsible for accepting new FLT orders, reviewing them for accuracy, and managing the new client's reconciliation process from previous competitors or in-house bookkeeping to ADP's system from setup through successful transition to regular processing. The level and scope of accountability varies with the position level. It ensures quality and productivity objectives are met consistently. Managing the Sales, Service, and Implementation relationships and providing acquisition support as necessary. RESPONSIBILITIES
- Manages the Implementation/FLT function to meet all Implementation objectives including start volume, start timing, productivity, and quality.
- Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement.
- Implements initiatives and processes to improve all aspects of Service Delivery.
- Provides feedback to Sales, Implementation, and Service Operations and manages relationships with multiple assigned Sales organizations.
- Ensures the successful resolution of escalated sales issues.
- Works closely with the Sales organization to anticipate start volume and ensure timely, high-quality starts.
- Consistently communicates changes in processes/procedures and other relevant information to the Sales organization.
- Sets and communicates team goals.
- Develops tactical plans to reach these goals.
- Translates SBS Mission, Vision and Values Service vision into meaningful associate messages.
- Creates a high performance team environment that supports/reinforces associate development and retention.
- Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the Implementation/Full Level Tax staff.
- Determines the Implementation/Full Level Tax organization's training requirements.
- Ensures timely and effective training is delivered to enhance skills of the Implementation team.
- Partners with Sales, Client Service, Teledata, and other functional groups to deliver the best possible overall client experience.
- Communicates process/functional changes to groups outside of Implementation/FLT as needed.
- Visits large and/or influential CPAs, banks, and clients to enhance service relationships, gather feedback, and generate referral opportunities.
- Hires and effectively on-boards new associates.
- Manages associate performance and development and provides feedback.
- At the direction of upper management, implements processes and procedures to improve all aspects of Service delivery.
- Provides feedback to upper management.
- Prepares reports and monitors team performance statistics.
- Participates in cross-functional, divisional, or other task forces as needed.
- Performs other related duties as assigned. QUALIFICATIONS REQUIRED
- 3–5 years experience in a Senior Implementation or Client Service capacity.
- Bachelor's Degree or its equivalent in education and experience with a major area of concentration in Marketing Communications or Computer Science. PREFERRED QUALIFICATIONS
- Must have the ability to manage through others.
- Formal management training or experience is required.
- Ability to manage associates dispersed across many locations.
- Proven proficiency in prioritizing critical client issues and managing workflow.
- Prior experience successfully interacting with the sales function is strongly preferred.
- Working knowledge of payroll and ancillary products as well as related tools (SPOE, Salesforce, Start Manager, EPOPS, TOPS, FLT application, etc.).
- Effective oral and written communication skills required.
- Strong interpersonal, conflict management, and mentoring skills.
- Ability to work under pressure of time constraints.
- Effective time management skills, organization, and planning required. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. #J-18808-Ljbffr Full posting: https://talents.vaia.com/companies/fairygodboss/full-level-tax-customer-service-manager-36500392/
